Steed
Get started
Legal · Privacy

What we collect, and what we do with it.

The policy below is the one that binds. Above each clause is a plain-language line saying the same thing in fewer words — read whichever you prefer; they agree.

Last updated Cavin Capital Group, LLCTerms of service →Security →
  1. 01

    Information we collect

    In short

    Your email (and name and picture if you use Google), the things you build with Steed, and how you use the product.

    When you create an account, we collect your email address and, if you sign in with Google, your name and profile picture. When you use Steed to build websites or create marketing content, we store that content on your behalf. We also collect usage data (pages visited, features used) to improve the product.

  2. 02

    How we use your information

    In short

    To run Steed, email you about your account, make the product better and answer you when you write in. We never sell it.

    We use your information to:

    • Provide and operate the Steed platform
    • Send transactional emails (account setup, password reset)
    • Improve and develop new features
    • Respond to support requests

    We do not sell your personal data to third parties.

  3. 03

    Data storage & security

    In short

    Your data lives in a database on AWS in Ohio, encrypted in transit and at rest. The full picture is on our security page.

    Your data is stored securely using Supabase (hosted on AWS) and Vercel infrastructure. We use industry-standard encryption in transit (TLS) and at rest. Access to production data is restricted to authorized personnel. How we protect your site, your data and your customers is set out in detail on our security page.

  4. 04

    Cookies

    In short

    Cookies keep you signed in and remember your settings. No advertising cookies.

    Steed uses cookies and local storage to maintain your session and remember your preferences. We do not use third-party advertising cookies.

  5. 05

    Analytics on Steed-built sites

    In short

    Your published site counts its own visitors so you can see traffic. It sets no ad cookies and follows nobody across the web.

    Sites you publish with Steed include a lightweight, first-party analytics beacon so we can show you traffic in your dashboard — page views, sessions, top pages, and referrers. It sets no third-party or advertising cookies and does not track visitors across other websites. If your published site collects visitor information, you are responsible for disclosing that in your own site's privacy notice.

  6. 06

    Your rights

    In short

    Ask us for a copy of your data, a correction, or deletion — any time.

    You may request access to, correction of, or deletion of your personal data at any time by contacting us at privacy@helm.biz.

  7. 07

    Third-party services

    In short

    Steed runs on a handful of providers — payments, hosting, AI models, email. Each gets only what it needs. The full list is below.

    Steed integrates with third-party services to operate — payments, hosting, AI models, email delivery, and sign-in with Google, among others. Each service has its own privacy policy. We only share the minimum data required for each integration to function. Every provider that processes your data is listed in Subprocessors below, with what it does and what can reach it.

  8. 08

    Subprocessors

    In short

    These are the companies that touch your data on our behalf, what each does, and what it can see.

    A subprocessor is a provider Steed relies on to run the service, and which may process your data in doing so. This is the complete list as of the date above. We update it when a provider is added or retired.

    ProviderWhat forWhat can reach it
    SupabaseAWS, us-east-2 (Ohio)Database, authentication and file storage — the system of record for your account, your business and your site's data.Account, business details, site content, members, orders, bookings, uploaded files.
    VercelHosting — helm.biz, the studio, and every site we build for you.Your published site's files and the requests visitors make to it.
    E2BIsolated sandboxes where your site is built and its code is run before it is published.Your site's source code and the build's inputs, for the life of the build.
    AnthropicThe AI models your Steed team runs on.What you tell your team, your business details and the content of your site, as the model works on them.
    IdeogramImage generation for your site.Image prompts derived from your business and its brand — never your customers' data.
    Amazon SESEmail delivery — the mail Steed sends you, and the mail your site sends its customers.Recipient addresses and message content.
    ResendEmail delivery for some site notifications.Being retired in favour of Amazon SES.Recipient addresses and message content.
    StripePayments — your Steed subscription, and your customers' payments through your own Stripe account.Billing details for your subscription. Your customers pay your Stripe account directly; Steed reads the result and never holds the money.
    GoogleSign in with Google, and looking up your business's public listing.Your name, email and profile picture if you sign in with Google; your business name and address for the lookup.
    PostHogProduct analytics for Steed itself — which screens are used, where people get stuck.Usage events inside the Steed app. Not installed on the sites we build for you.
    SentryError reporting for Steed itself, so a failure is seen and fixed.Stack traces and the request that failed, which can include an account id.
  9. 09

    Changes to this policy

    In short

    If something material changes, we tell you by email or in the app.

    We may update this policy as Steed evolves. We will notify users of material changes via email or an in-app notice. Continued use of Steed after changes take effect constitutes acceptance of the updated policy.

  10. 10

    Contact

    In short

    Write to privacy@helm.biz.

    Questions? Email us at privacy@helm.biz.

Terms of service →Security →Back to Steed →